Airline passenger satisfaction
Tableau Public / 2023
- Passenger and transaction totals, with gender, satisfaction and first-time versus repeat split.
- Satisfaction by cabin class and by passenger cluster (The Executive, Senior Worker, Traveling Families, Junior Worker).
- Pre-flight, in-flight and post-flight touchpoint ratings, filterable by class, cluster, satisfaction and gender.
A team case study (Team J, four people) in which I was project manager. The analysis used correlation, regression, cluster analysis and classification models.